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Careers

Smart career decision
Lasting impact

OBERD offers endless opportunity to make your mark on healthcare. With a continuously expanding client list, we are seeking the support of talented individuals to sustain our rapid growth in the marketplace. Join us in our mission to create the technology to transform healthcare.

Benefits Package

Insurance

  • Company-Paid Medical, Dental & Vision
  • Company-Paid Group Term Life Insurance
  • Company-Paid Long Term Disability
  • Short-Term Disability
  • Supplemental Life Insurance

Basics

  • Paid Vacation, Holidays, Sick Days
  • Flexible Spending Accounts
  • 401(k) Program with Employer Match
  • Maternity and Paternity Leave
  • Bereavement Leave

Lifestyle

  • Casual Dress
  • Team Atmosphere
  • Free Downtown Parking
  • Employee Assistance Program
  • Gym Membership Discounts

All
Integration
Support

Technical Support Specialist

Columbia, MO

The Technical Support Specialist is responsible for supporting OBERD’s patient and technical support desk. The Technical Support Specialist’s key responsibilities will be to provide moderately complex technical support to patients and clients via ticketing system, email, phone, or other methods.

Learn More

Technical Support Specialist

Columbia, MO

The Technical Support Specialist is responsible for supporting OBERD’s patient and technical support desk. The Technical Support Specialist’s key responsibilities will be to provide moderately complex technical support to patients and clients via ticketing system, email, phone, or other methods. This individual will possess a strong understanding of the organization’s products and services and works directly with patients and clients to help resolve issues and problems in a pleasant and professional manner. The Technical Support Specialist will possess high attention to detail and a strong drive for excellence.

Key Responsibilities


Patient/Client Technical Support

 

  • Receive requests, triage and communicate resolutions for technical assistance and issues from OBERD clients and patients
  • Diagnose and facilitate resolution of technical hardware and software issues
  • Interact with customers via phone and via electronic modes to provide and process information in response to inquiries, concerns, and requests about products and services
  • Collect detailed information to categorize issues and requests in order to determine method of resolution
  • Exercise sound professional judgment in analysis of problem in order to decide proper level of maintenance required to solve problem and when to escalate
  • Deliver quality service and support to end-users
  • Identify and escalate priority issues per client specifications
  • Gather customer information and determine the issue by evaluating and analyzing the symptoms
  • Redirect problems to appropriate resources to ensure that work product is completed efficiently and within proper time limits
  • Accurately process and record transactions using a computer and designated tracking software
  • Follow up and make scheduled call-backs to customers where necessary
  • Stay current with system information, changes and updates
  • Clearly communicate the progress of sensitive issues to internal and external stakeholders
  • Research policies as they relate to client requests and make recommendations on how Oberd can support clients
  • Perform other duties and responsibilities as required to fulfill job function or as assigned, including those listed under Client Services Support below


Client Services Support

 

  • Template electronic patient and client forms using HTML, ensuring all content is consistent in terms of style, quality, and meets client specifications
  • Utilizes computer software and technical expertise to design and generate forms/form content and reviews final product for quality and accuracy
  • Coordinate with relevant departments and clients regarding forms creation, revision, consolidation, and/or elimination
  • Ensure timely and successful deliverables according to customer needs and objectives
  • Input and verify several types of data in different formats and contexts

 

Skills and Requirements

 

  • 1-3 years of experience in technical support/account management working with external clients on the phone, or other relevant experience
  • Bachelor’s Degree or equivalent level of experience/training in technical support field preferred
  • Excellent verbal and written communications skills and ability to facilitate professional,effective and productive discussions with clients and staff
  • Ability to maintain composure and use diffusion skills with upset clients
  • Excellent attention to detail and accuracy
  • Strong analytical problem solving skills and critical thinking
  • Demonstrated ability to communicate effectively at all levels of the organization
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Good understanding of OBERD products and software
  • Team player, self-motivated and eager to learn

Added: 20/03/17

  • Insurance Benefits
  • Competitive Salary
  • Team Atmosphere
  • Matching 401(k) Plan
  • Paid Time-Off
  • Gym Discounts

Send your resume and cover letter to Alexa@oberd.com

Integration Specialist

Columbia, MO

OBERD is seeking an Integration Specialist to facilitate the implementation of end-to-end data flow and develop solutions to meet client needs.

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Integration Specialist

Columbia, MO

The primary responsibility of the Integration Specialist is to facilitate (via translation tools) the conversion of data files, including implementation of end-to-end data flow.  This individual will assist with cross-functional projects and develop solution alternatives to translate the client’s business requirements into specific systems, applications and process designs.  Deliverables include developing, enhancing, modifying and/or maintaining application integration between OBERD and client EMR systems. The role ensures the stability, integrity, and efficient operation of the integration platform. The Integration Specialist will assist with the design and development of custom solutions and integration tools.

RESPONSIBILITIES

  • Conceptualize, design, develop, and implement integration solutions that are high performance, and comply with operational standards, and meets client’s needs
  • Ensure that integration projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues
  • Work actively with development teams to ensure that integration strategies are known, understood, and followed
  • Ensure the collection and coherent interpretation of the various business processes affected by integration efforts
  • Work diligently to enhance or improve business processes via integration, or, as necessary, minimize the impact of integration on those processes
  • Analyze issues and develop fixes to existing integration as part of assignments or customer requests
  • Be responsible for source and target systems analysis, gather functional requirements, design, development, configuration, implementation, administration and maintenance of enterprise-level application integrations including application development
  • Participate in integration testing phase of application under development, in order to identify and remediate potential problem areas
  • Take ownership of the integration platform, monitoring the health of the platform and pro-actively remediating any problems that will impact performance or availability
  • Drive project and actionable items across a range of functions and departments
  • Communicate project priorities, monitor and escalation of unresolved issues
  • Provide regular update reports to management as required
  • Provide support and counsel to external clients
  • Create efficiency in current deploy process
  • Perform other duties and responsibilities as required to fulfill job function or as assigned

SKILLS & REQUIREMENTS

  • Minimum of 1-3 years of experience in a software development, technical services, or related role
  • Bachelor’s degree in Computer Science (or related field) preferred
  • Experience with Windows, Mac, Linux and Unix OS
  • Understanding of SSL, HTTPS, Security
  • Ability to write concise technical documentation that will be used by software developers
  • Understanding of MySQL, Networking, Javascript, and PHP
  • Preferred experience with HL7, EMRs, Practice Management Systems, Interface Engines
  • Highly professional customer service skills with all types and levels of integration developer services
  • Ability to transform requirements into technical specifications and implementation plans
  • Excellent problem-solving skills and analytical abilities
  • Ability to explain complex concepts in order to make them simple to all levels and types of developers and business decision makers
  • Experience in troubleshooting, providing analysis and solutions to various programming issues
  • Ability to effectively exercise tact, discretion, judgment and diplomacy in dealing with internal and external customers
  • Experience providing direct support to external customers by phone, electronically, via remote means, and face-to-face on site
  • Superior communications skills (presentation, written, and verbal) and ability to interact effectively with all levels of staff
  • Excellent organizational skills and ability to prioritize, manage, multi-task and execute projects across multiple departments
  • Ability to absorb new technologies, features and other pertinent information quickly
  • Some travel is required for this position

Added: 23/09/16

  • Insurance Benefits
  • Competitive Salary
  • Team Atmosphere
  • Matching 401(k) Plan
  • Paid Time-Off
  • Gym Discounts

Send your resume and cover letter to Alexa@oberd.com