Account Manager Support Specialist - Part Time

The Account Manger Support Specialist is responsible for supporting URS’ Account Management and Quality Assurance departments. The Account Manager Support Specialist’s key responsibilities will be clinical systems set-up, templating, form content, and QA testing. The Account Manager Support Specialist will possess high attention to detail and a strong drive for excellence.

Key Responsibilities

Account Management Support

• Template electronic patient and client forms using HTML and CSS, ensuring all content is consistent in terms of style, quality, and meets client specifications
• Utilizes computer software and technical expertise to design and generate forms/form content and reviews final product for quality and accuracy
• Coordinate with relevant departments and clients regarding forms creation, revision, consolidation, and/or elimination
• Initial environment setup tasks
• Communicate directly with clients on select tasks and projects
• Ensure timely and successful deliverables according to customer needs and objectives
• Research policies as they relate to client requests and make recommendations on how Oberd can support clients
• Verify several types of data in different formats and contexts
• Stay current with system information, changes and updates and educate customers on URS products
• Perform other duties and responsibilities as required to fulfill job function, or as assigned

QA (Quality Assurance) Testing

• Test scenarios to validate and verify new feature implementations
• Testing bug fixes and rerunning previously completed tests to ensure fixed faults have not reemerged
• Test prior to pushing data to production
• Reproduce reported bugs and/or issues
• Validate form scores in various report types and structures
• Review Patient Education material
• Test and ensure that deliverables meet functional and design specifications and requirements
• Find creative ways to break the product and uncover defects
• Isolate, replicate, and report defects and verify defect fixes
• Understand and be able to apply best testing practices

Skills and Requirements

• Technical account management or other relevant experience preferred
• Excellent attention to detail and accuracy
• Demonstrated ability to communicate effectively at all levels of the organization
• Strong analytical problem solving skills and critical thinking
• Excellent verbal and written communications skills and ability to facilitate productive discussions with staff
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Team player, self-motivated and eager to learn

This position in located in Columbia, Missouri and is not eligible for remote work.