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Account Manager Support Specialist - Part Time

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The Account Manger Support Specialist is responsible for supporting URS’ Account Management and Quality Assurance departments. The Account Manager Support Specialist’s key responsibilities will be clinical systems set-up, templating, form content, and QA testing. The Account Manager Support Specialist will possess high attention to detail and a strong drive for excellence.

 

Key Responsibilities

Account Management Support

  • Template electronic patient and client forms using HTML and CSS, ensuring all content is consistent in terms of style, quality, and meets client specifications
  • Utilizes computer software and technical expertise to design and generate forms/form content and reviews final product for quality and accuracy
  • Coordinate with relevant departments and clients regarding forms creation, revision, consolidation, and/or elimination
  • Initial environment setup tasks
  • Communicate directly with clients on select tasks and projects
  • Ensure timely and successful deliverables according to customer needs and objectives
  • Research policies as they relate to client requests and make recommendations on how Oberd can support clients
  • Verify several types of data in different formats and contexts
  • Stay current with system information, changes and updates and educate customers on URS products
  • Perform other duties and responsibilities as required to fulfill job function, or as assigned

 

QA (Quality Assurance) Testing

  • Test scenarios to validate and verify new feature implementations
  • Testing bug fixes and rerunning previously completed tests to ensure fixed faults have not reemerged
  • Test prior to pushing data to production
  • Reproduce reported bugs and/or issues
  • Validate form scores in various report types and structures
  • Review Patient Education material
  • Test and ensure that deliverables meet functional and design specifications and requirements
  • Find creative ways to break the product and uncover defects
  • Isolate, replicate, and report defects and verify defect fixes
  • Understand and be able to apply best testing practices

 

Skills and Requirements

  • Technical account management or other relevant experience preferred
  • Excellent attention to detail and accuracy
  • Demonstrated ability to communicate effectively at all levels of the organization
  • Strong analytical problem solving skills and critical thinking
  • Excellent verbal and written communications skills and ability to facilitate productive discussions with staff
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Team player, self-motivated and eager to learn

This position in located in Columbia, Missouri and is not eligible for remote work.

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One of our talented staff will be in contact with you within 24 hours of submitting your contact request form. If you wish to provide more details to your inquiry, we will be better prepared to assist you in the topics and questions you may have.

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