Here are some of the great perks you’ll get while working at OBERD:

• Competitive base pay
• Paid vacation, holidays, sick days
• Company-paid medical, dental, prescription and vision coverage for employees
• Flexible spending accounts
• 401(k) program with employer match
• Free downtown parking
• Paid employee referral program
• Maternity and paternity leave
• Company-paid life insurance
• Company-paid long term disability
• Short-term disability
• Supplemental life insurance
• Employee assistance program
• Standing Desks
• Great work atmosphere – in the Deja Vu space!

Client Services Responsibilities and Duties

• Proactively serve assigned accounts to increase customer success through the adoption of OBERD software and related services
• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Grow into a trusted advisor relationship with key customer stakeholders and executives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders
• Assist with high severity requests or issue escalations as needed
• Effectively resolve ad-hoc customer issues as needed
• Stay current with system information, changes and updates and educate customers on URS products
• Work with the Sales and Implementation team to effectively on-board customers
• Develop strong technical champions within existing and prospective customers
• Understand and adopt Account Management best practices
• Responsible for assisting with the development and delivery of product demonstrations
• Mentor and support members of your team
• Perform other duties and responsibilities as required to fulfill job function, or as assigned

Sales Support

• Implement and manage actions to cross-sell and up-sell services to existing customers earn additional business
• Assist with sales product demos to maximize value-added potential as needed
• Interact with customer personnel and visit customer sites to better understand their needs and identify opportunities to deliver incremental value
• Represent the product to customers and at client sites and field events such as conferences and trade shows as needed

Qualifications and Skills

• 1-3 years of experience in technical account management or other relevant experience
• 4 years of customer service experience
• Bachelor’s Degree preferred
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Ability to host and present effective online webinar demonstrations and meetings in a professional and positive manner
• Excellent verbal and written communications skills and ability to facilitate productive discussions with clients and staff as well as taking and distributing meeting minutes with clients
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• The ability to prioritize while providing superior service and follow-through
• Ability to think quickly and to effectively solve problems
• Establish credibility with key customer decision makers and influencers
• Clearly articulate technology and product positioning to both business and end users
• Strong problem solving and analytical skills
• Well organized; manage multiple accounts and relationships simultaneously
• This position requires some travel; after hours and weekend work may be required at times