Careers

OBERD is a software and services company, headquartered in Columbia, Missouri, which provides the innovative product OBERD (Outcomes Based Electronic Research Database) to the healthcare industry. We collect, store, and analyze healthcare data with the goal of improving patient care. We aspire to improve the quality and efficacy of care, through the collection and presentation of data that improves clinical decision-making and patient understanding. Our client list includes many of the most prestigious practices in the country!

Here are some of the benefits OBERD offers:

• Competitive Base Pay
• Paid Vacation, Holidays, Sick Days
• Company-Paid Medical, Dental, Prescription, and Vision Coverage for Employees
• Short-Term Disability & Supplemental Life Insurance
• 401(k) Program with Employer Match
• Maternity and Paternity Leave
• Paid Employee Referral Program
• Company-Paid Life Insurance & LTD
• Free Downtown Parking
• Flexible Spending Accounts
• Casual Dress
• Gym Membership Discount
• Standing Desks
• Great Office Environment – Déjà Vu Space!

What You Will Do

The Account Manager establishes productive, professional relationships with key personnel in assigned accounts and enables customer success through OBERD software and professional services. The Account Manager educates and guides clients through the implementation process and collaborates between customers and cross-functional internal teams to ensure the timely and successful delivery of OBERD solutions according to customer needs. The Account Manager will be responsible for developing long-term relationships with their portfolio of assigned customers, and connecting with key business executives and stakeholders.

Account Management

• Proactively serve assigned accounts to increase customer success through adoption of OBERD software and related services
• Operate as the lead point of contact for any and all matters specific to their customers
• Build and maintain strong, long-lasting customer relationships
• Grow into a trusted advisor relationship with key customer stakeholders and executives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders
• Assist with high severity requests or issue escalations as needed
• Effectively resolve ad-hoc customer issues as needed
• Stay current with system information, changes and updates and educate customers on OBERD products
• Work with the Sales and Implementation team to effectively on-board customers
• Develop strong technical champions within existing and prospective customers
• Understand and adopt Account Management best practices
• Understand and adopt Oberd Agile best practices
• Responsible for assisting with the development and delivery of product demonstrations
• Mentor and support members of your team
• Facilitate module training across departments and to new Client Service hires
• Perform other duties and responsibilities as required to fulfill job function, or as assigned

Sales Support

• Implement, and manage actions to cross-sell and up-sell services to existing customers earn additional business
• Assist with sales product demos to maximize value-added potential as needed
• Interact with customer personnel and visit customer sites to better understand their needs and identify opportunities to deliver incremental value
• Represent the product to customers and at client sites and field events such as conferences and trade shows as needed

Qualifications and Skills

• 1-3 years of experience in technical account management or other relevant experience
• Bachelor’s Degree preferred
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Ability to host and present effective online webinar demonstrations and meetings in a professional and positive manner
• Excellent verbal and written communications skills and ability to facilitate productive discussions with clients and staff as well as taking and distributing meeting minutes with clients
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• The ability to prioritize while providing superior service and follow-through
• Ability to think quickly and to effectively solve problems
• Establish credibility with key customer decision makers and influencers
• Clearly articulate technology and product positioning to both business and end users
• Strong problem solving and analytical skills
• Well organized; manage multiple accounts and relationships simultaneously
• This position requires some travel; after hours and weekend work may be required at times

OBERD is a software and services company, headquartered in Columbia, Missouri, which provides the innovative product OBERD (Outcomes Based Electronic Research Database) to the healthcare industry. We collect, store, and analyze healthcare data with the goal of improving patient care. We aspire to improve the quality and efficacy of care, through the collection and presentation of data that improves clinical decision-making and patient understanding. Our client list includes many of the most prestigious practices in the country!

Here are some of the benefits OBERD offers:

• Competitive Base Pay
• Paid Vacation, Holidays, Sick Days
• Company-Paid Medical, Dental, Prescription, and Vision Coverage for Employees
• Short-Term Disability & Supplemental Life Insurance
• 401(k) Program with Employer Match
• Maternity and Paternity Leave
• Paid Employee Referral Program
• Company-Paid Life Insurance & LTD
• Free Downtown Parking
• Flexible Spending Accounts
• Casual Dress
• Gym Membership Discount
• Standing Desks
• Great Office Environment – Déjà Vu Space!

What You Will Do

The Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. The Support Specialist monitors equipment, network and software platforms and works closely with our IT vendors, management and employees. The opportunity for career growth is unmatched at OBERD, where you'll find challenging yet fulfilling work, opportunities to build new skills and supportive teammates who will push you to achieve your best.

Key Responsibilities

• Operate as the lead point of contact for employee technical support
• Support end-users on all applications and software products
• Troubleshooting of PCs, peripherals, and basic LAN hardware
• Perform PC software setup and configuration
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Administer existing systems to ensure structural integrity and promote automation practices
• Recommend, develop, and implement cloud-based and on-premise applications, infrastructures, and software components required to meet the business’s needs.
• Perform remote analysis, diagnosis, and resolution of technological problems for a variety of employees and recommend and implement corrective solutions.
• Other duties as assigned.

Minimum Requirements

• Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience
• Familiarity with Windows & Mac operating systems
• Strong verbal and written communications
• The ability to prioritize while providing superior service and follow-through
• Strong problem solving and analytical skills
• Ability to communicate effectively with peers, vendors and management
• Demonstrated ability to achieve successful outcomes in handling difficult situations
• High attention to detail and proven organizational abilities

Preferred Qualifications

• Experience with cyber security

OBERD is a software and services company, headquartered in Columbia, Missouri, which provides the innovative product OBERD (Outcomes Based Electronic Research Database) to the healthcare industry. We collect, store, and analyze healthcare data with the goal of improving patient care. We aspire to improve the quality and efficacy of care, through the collection and presentation of data that improves clinical decision-making and patient understanding. Our client list includes many of the most prestigious practices in the country!

Here are some of the benefits OBERD offers:

• Competitive Base Pay
• Paid Vacation, Holidays, Sick Days
• Company-Paid Medical, Dental, Prescription, and Vision Coverage for Employees
• Short-Term Disability & Supplemental Life Insurance
• 401(k) Program with Employer Match
• Maternity and Paternity Leave
• Paid Employee Referral Program
• Company-Paid Life Insurance & LTD
• Free Downtown Parking
• Flexible Spending Accounts
• Casual Dress
• Gym Membership Discount
• Standing Desks
• Great Office Environment – Déjà Vu Space!

The Account Manger Support Specialist is responsible for supporting URS’ Account Management and Quality Assurance departments. The Account Manager Support Specialist’s key responsibilities will be clinical systems set-up, templating, form content, and QA testing. The Account Manager Support Specialist will possess high attention to detail and a strong drive for excellence.

Account Management Support

• Template electronic patient and client forms using HTML and CSS, ensuring all content is consistent in terms of style, quality, and meets client specifications
• Utilizes computer software and technical expertise to design and generate forms/form content and reviews final product for quality and accuracy
• Coordinate with relevant departments and clients regarding forms creation, revision, consolidation, and/or elimination
• Initial environment setup tasks
• Communicate directly with clients on select tasks and projects
• Ensure timely and successful deliverables according to customer needs and objectives
• Research policies as they relate to client requests and make recommendations on how Oberd can support clients
• Verify several types of data in different formats and contexts
• Stay current with system information, changes and updates and educate customers on URS products
• Perform other duties and responsibilities as required to fulfill job function, or as assigned

QA Testing

• Test scenarios to validate and verify new feature implementations
• Testing bug fixes and rerunning previously completed tests to ensure fixed faults have not reemerged
• Test prior to pushing data to production
• Reproduce reported bugs and/or issues
• Validate form scores in various report types and structures
• Review Patient Education material
• Test and ensure that deliverables meet functional and design specifications and requirements
• Find creative ways to break the product and uncover defects
• Isolate, replicate, and report defects and verify defect fixes
• Understand and be able to apply best testing practices

Qualifications and Skills

• Technical account management or other relevant experience preferred
• Excellent attention to detail and accuracy
• Demonstrated ability to communicate effectively at all levels of the organization
• Strong analytical problem solving skills and critical thinking
• Excellent verbal and written communications skills and ability to facilitate productive discussions with staff
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Team player, self-motivated and eager to learn

OBERD is a software and services company, headquartered in Columbia, Missouri, which provides the innovative product OBERD (Outcomes Based Electronic Research Database) to the healthcare industry. We collect, store, and analyze healthcare data with the goal of improving patient care. We aspire to improve the quality and efficacy of care, through the collection and presentation of data that improves clinical decision-making and patient understanding. Our client list includes many of the most prestigious practices in the country!

Here are some of the benefits OBERD offers:

• Competitive Base Pay
• Paid Vacation, Holidays, Sick Days
• Company-Paid Medical, Dental, Prescription, and Vision Coverage for Employees
• Short-Term Disability & Supplemental Life Insurance
• 401(k) Program with Employer Match
• Maternity and Paternity Leave
• Paid Employee Referral Program
• Company-Paid Life Insurance & LTD
• Free Downtown Parking
• Flexible Spending Accounts
• Casual Dress
• Gym Membership Discount
• Standing Desks
• Great Office Environment – Déjà Vu Space!

As a member of the Software Quality Assurance team in a highly respected healthcare organization, you will help to assure high product standards for our OBERD software. The Quality Assurance Analyst will be responsible for performing tests on computer applications to ensure delivery of high-quality software. Day-to-day activities will include initiating tests, analyzing results, identifying quality issues, and finding solutions to technical problems. The Quality Assurance Specialist will scope, design, implement, and maintain tests for new projects & existing, and must be able to work both independently as well as in collaboration with the development staff and other internal stakeholders.

Responsibilities

• Develop, document, and execute test suites and test plans for existing and newly developed software
• Identify and replicate software defects and communicate with internal stakeholders about issues
• Undertake regression testing
• Collaborate with developers & team leads to ensure issues with code are resolved
• Provide input into detailed specifications, user stories, storyboards and other technical documentation
• Compliance with general programming best practices, accepted web standards and standards established by upstream source
• Participate in scrum events.
• Participate in and lead, deployment events (after hours biweekly)
• Assist and collaborate with Client Services team to validate and troubleshoot escalated and/or complex issues reported by clients, outside of routine QA processes
• Perform other duties and responsibilities as required to fulfill the job function or as assigned

Requirements

• Minimum of 1- 2 years of experience in a Quality Assurance or related role
• Experience and understanding of QA principles, techniques, methods and tools
• Knowledge of software solutions and software development terms and practices
• Ability to solve problems at their root, stepping back to understand the broader context
• Strong analytical and problem-solving skills
• Excellent interpersonal communication skills
• The ability to think ahead, plan effectively, and foresee potential problems
• Proactive self-starter requiring minimal guidance
• The ability to thrive while performing high quality testing in a fast-paced, constantly changing atmosphere
• Experience in software programming a plus
• After hours and weekend work may be required at times