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Smart career decision
Lasting impact

OBERD offers endless opportunity to make your mark on healthcare. With a continuously expanding client list, we are seeking the support of talented individuals to sustain our rapid growth in the marketplace. Join us in our mission to create the technology to transform healthcare.

Benefits Package


  • Company-Paid Medical, Dental & Vision
  • Company-Paid Group Term Life Insurance
  • Company-Paid Long Term Disability
  • Short-Term Disability
  • Supplemental Life Insurance


  • Paid Vacation, Holidays, Sick Days
  • Flexible Spending Accounts
  • 401(k) Program with Employer Match
  • Maternity and Paternity Leave
  • Bereavement Leave


  • Casual Dress
  • Team Atmosphere
  • Free Downtown Parking
  • Employee Assistance Program
  • Gym Membership Discounts


Client Services Coordinator

Columbia, MO

The Client Services Coordinator establishes productive, professional relationships with key personnel in assigned accounts and enables customer success through OBERD software and professional services.

Learn More

Client Services Coordinator

Columbia, MO

The Client Services Coordinator establishes productive, professional relationships with key personnel in assigned accounts and enables customer success through OBERD software and professional services. The Client Services Coordinator educates and guides clients through the implementation process and collaborates with customers and cross-functional internal teams to ensure the timely and successful delivery of OBERD solutions according to customer needs. The Client Services Coordinator will be responsible for developing long-term relationships with their portfolio of assigned customers, and connecting with key business executives and stakeholders.

Here are some of the great perks you’ll get while working at OBERD:

  • Competitive base pay
  • Paid vacation, holidays, sick days
  • Company-paid medical, dental, prescription and vision coverage for employees
  • Flexible spending accounts
  • 401(k) program with employer match
  • Free downtown parking
  • Paid employee referral program
  • Maternity and paternity leave
  • Company-paid life insurance
  • Company-paid long term disability
  • Short-term disability
  • Supplemental life insurance
  • Employee assistance program
  • Standing Desks
  • Great work atmosphere – in the Deja Vu space!

Client Services Responsibilities and Duties

  • Proactively serve assigned accounts to increase customer success through the adoption of OBERD software and related services
  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Grow into a trusted advisor relationship with key customer stakeholders and executives
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders
  • Assist with high severity requests or issue escalations as needed
  • Effectively resolve ad-hoc customer issues as needed
  • Stay current with system information, changes and updates and educate customers on URS products
  • Work with the Sales and Implementation team to effectively on-board customers
  • Develop strong technical champions within existing and prospective customers
  • Understand and adopt Account Management best practices
  • Responsible for assisting with the development and delivery of product demonstrations
  • Mentor and support members of your team
  • Perform other duties and responsibilities as required to fulfill job function, or as assigned

Sales Support

  • Implement and manage actions to cross-sell and up-sell services to existing customers earn additional business
  • Assist with sales product demos to maximize value-added potential as needed
  • Interact with customer personnel and visit customer sites to better understand their needs and identify opportunities to deliver incremental value
  • Represent the product to customers and at client sites and field events such as conferences and trade shows as needed

Qualifications and Skills

  • 1-3 years of experience in technical account management or other relevant experience
  • 4 years of customer service experience
  • Bachelor’s Degree preferred
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Ability to host and present effective online webinar demonstrations and meetings in a professional and positive manner
  • Excellent verbal and written communications skills and ability to facilitate productive discussions with clients and staff as well as taking and distributing meeting minutes with clients
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • The ability to prioritize while providing superior service and follow-through
  • Ability to think quickly and to effectively solve problems
  • Establish credibility with key customer decision makers and influencers
  • Clearly articulate technology and product positioning to both business and end users
  • Strong problem solving and analytical skills
  • Well organized; manage multiple accounts and relationships simultaneously
  • This position requires some travel; after hours and weekend work may be required at times

Added: 18/01/19

  • Insurance Benefits
  • Competitive Salary
  • Team Atmosphere
  • Matching 401(k) Plan
  • Paid Time-Off
  • Gym Discounts

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